There may be times when a user has completed a course but the user profile still says they are incomplete. There are a few things to consider when working on course completion.
Is the user signed up to complete more than one course?
Did the user complete the course but not the qualification requirements related to that orientation/induction?
Was the user enrolled for courses they should not have?
These are all reasons why a user will show as incomplete on their profile.
If the user has additional courses or qualifications to take, please have the user take those courses to see a fully completed profile.
Review all orientation/induction requirements to ensure all data has been entered for the orientation/induction to be complete.
As a user or an admin, you may "withdrawal" your access to a course at anytime prior to completing it. This will be available next to the orientation/induction name under the three dots